Support

Martha — AI Vascular Access Educator · iOS, Android and vaceducation.com · Effective October 5, 2026

Get help with the Martha app

Email jason.leaver@vaccessc.com and we'll respond within one business day. Include your app version (Settings → Version) and a description of the issue.

Common questions

My subscription isn't showing. Open the app → Settings → Restore purchases. Make sure you're signed in to the same Apple ID that made the purchase.

How do I cancel? iOS Settings → your name → Subscriptions → Martha → Cancel. You keep access until the end of the paid period.

Where are my past questions? Tap the clock icon in the top-left. Conversations are saved only on your device.

I have an access code. Settings → Have an access code? → enter it → Redeem.

Is Martha giving medical advice? No. Martha is an educational reference for clinicians. Always follow your facility's policy, the ordering provider, and your own judgment.

How Martha answers questions

Martha is an AI educational assistant, not a licensed clinician. She generates answers using the question and conversation context, general model knowledge, and clinical guidance summaries supplied by VAC. She does not search the internet or consult every original publication for each answer.

References help you check an answer; they do not guarantee it is correct or current. Martha should distinguish source-supported recommendations from her educational interpretation, identify uncertainty, and provide relevant source names, dates and links. Verify important decisions against the original publication, current device and medication instructions, and your facility's policy. If sources or policies conflict, seek clarification from your clinical lead.

Sources and review status

AVA source review: October 3, 2026. Selected sections of the following documents were reviewed and summarized for Martha:

AVA Clinical Practice Guidelines for Adults (2026), JAVA 31(1s):1–158: authorized member access was used to review chapters 3.3–3.5 and selected recommendations in 4.3, 4.8, 5.1–5.3 and 5.5–5.7. Martha receives paraphrased summaries covering device selection, infusates, vessel preservation, insertion safety, assessment and catheter care. This is adult guidance (18+), not a comprehensive review or reproduction of every chapter. The second edition was in development at the review date.

Additional references named in Martha's existing educational guidance are listed below. Their inclusion does not mean their complete contents are loaded, freshly reviewed, or retrieved for every answer:

Updates are dated and maintained by VAC; Martha does not autonomously rewrite clinical policy. AVA, INS, CDC and NKF do not endorse Martha. Do not enter patient identifiers. Martha does not diagnose, prescribe, or replace professional judgment.

For facilities and teams

Interested in Martha or VAC Education for your nursing staff? Email us — we offer facility suites, competency tracking, and education modules at vaceducation.com.

Vascular Access & Consulting, LLC · Indianapolis, Indiana · jason.leaver@vaccessc.com